Privacy policy

We are committed to protecting your personal data.

Last updated: January 2025

1. Introduction

K3 Coffee ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your data when you use our website and services.

2. Data we collect

We collect the following types of data:

  • Personal data: first name, last name, email address, phone number, delivery address
  • Order data: purchase history, product preferences
  • Technical data: IP address, browser type, device data
  • Cookies: data about site usage to improve the user experience

3. How we use your data

We use your data to:

  • Process and deliver your orders
  • Communicate regarding your orders
  • Send promotional materials (with your consent)
  • Improve our services and the user experience
  • Fulfill legal obligations

4. Sharing data

We do not sell your data to third parties. We share data only with:

  • Courier services - to deliver orders
  • Payment processors - to process payments
  • IT providers - to maintain our infrastructure
  • Analytics and advertising providers (Google, Meta) - only with your consent
  • Government authorities - when legally required

5. Data protection

We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We use SSL encryption for all transactions and regularly update our security protocols.

6. Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request the deletion of your data
  • Withdraw consent for marketing communication
  • File a complaint with the competent authority

7. Cookies and analytics

Essential cookies make the basic functions of the site work (cart, login, language choice) and are set without your consent, because the site cannot work without them. Everything else — traffic measurement through Google and advertising — is only set after you accept on the cookie bar.

We use the following tools for measurement and advertising:

  • Umami (on our own server): anonymous traffic statistics. It sets no cookies, does not follow you across other sites and stores nothing that could identify you. The data stays on our infrastructure and is not passed on to third parties, which is why this tool also works when you decline cookies.
  • Google Analytics 4 (Google Ireland Limited): traffic and behaviour analysis. It sets cookies and may transfer data outside the EU, including to the USA. We load it with Google Consent Mode, so it only sets cookies after your consent.
  • Meta Pixel (Meta Platforms Ireland Limited): measuring the results of Facebook and Instagram ads and showing relevant advertising. It sets cookies and may transfer data outside the EU. It is loaded only after your consent — if you decline, it is never activated.

You can change your choice at any time through the "Cookie settings" link in the footer. Declining does not affect your ability to place an order.

8. Data retention

We keep your data for as long as necessary for the purposes for which it was collected, or as required by legal obligations. Order data is kept in accordance with accounting regulations.

9. Policy changes

We reserve the right to change this privacy policy. All changes will be published on this page with the date of the last update. We recommend that you check this page from time to time.

10. Contact

For any questions regarding data protection, you can contact us:

  • Email: info@k3coffee.rs
  • Phone: 065/840-842-1
  • Address: Severna 37, 24000 Subotica